FAQ

Q1: How do I choose the correct size?
A1: Please refer to our size chart on each product page. All sizes are measured manually. If you are between two sizes, we suggest you pick the larger one for a looser fit. Feel free to contact us for size recommendation.

Q2: Can I change my order or shipping address after payment?
A2: You can request changes before the order is shipped. Once the package is dispatched, address or item changes cannot be made. Please contact us immediately if you need adjustments.

Q3: Why is my tracking number not updating?
A3: Tracking information may take 2–5 business days to refresh after shipment. If there is no update for a long time, please contact us and we will check with the courier.

Q4: What if I receive damaged or wrong items?
A4: Please take clear photos of the package and items within 48 hours after receiving goods. Send photos and your order number to our support email. We will arrange solution for you.

Q5: Can I cancel my order?
A5: Orders can be canceled before shipment. Once shipped, you need to follow our return policy to send items back for refund.